Function 3 Business Chat
The Best Communication Tools for the Chemical Industry
Why we adopted Business Chat
On BuyChemJapan.com, communication is done using a dedicated chat tool. This has the following advantages over traditional email:
1. High-Level Information Security
Unlike e-mail, interaction is limited to a fixed individual, so information will not be sent to an unintended recipient due to human error.
2. Information Sharing
Since you can create a separate chat room for each manufacturer, you can invite other company members to the chat room ensuring content can be easily upscaled to a successor and reported / shared with either those in your department or elsewhere in your company.
3. Ease of Communication
Compared to email, the chat function does not require fixed phrasing, so the psychological hurdles for sending messages are low, making it a suitably speedy method of two-way information sharing.